FAQs

What must I do to join?

Joining Winners Circle is FREE. Just complete the registration process at the Winners Circle Desk at the Peermont casino of your choice and you will be issued with an entry level maroon card. Alternatively, save time by filling out the application on-line, and then visit the Winners Circle Desk at your local casino to complete the process in person. You will only officially be a Winners Circle member once you have been issued with your Winners Circle member card, and you need to collect your card in person.

The application form asks an awful lot of personal questions, what is this information used for?

We ask for personal contact details so that we can inform you of special events and offers. We also ask some questions about your personal preferences and interests, so that we are able to make you offers that will appeal to you. This information is entirely confidential and your privacy is protected.

I prefer not to receive mail from Peermont, what must I do?

You may itemise your communication preferences on the Winners Circle Application Form, and you can change them at any time just by going to the Winners Circle Desk to update your profile. However, when you opt out of postal communication, you may lose valuable benefits like valuable tickets or gaming vouchers and invitations to special functions. The choice is yours.

I am only an occasional gambler, and will never earn a gold card - what benefit is there for me?

Members enjoy accommodation discounts and our loyalty partner benefits that have been negotiated on your behalf.

Do I have to use my card when I play?

Using your member card every time you play slots or tables is highly recommended. The only way you can earn a higher card status level or retain the one you have earned is to use your card when you play on slot machines or at the tables. Additionally, your slots play will earn Bonus Points when you play with your card. And finally, if you do not use your card when you play, you will miss out on special offers and invitations.

How can I earn a silver card?

The requirements for earning Silver Card status are based on play, and these requirements vary by game type. If you exclusively play slots, you can also estimate your progress toward Silver Card status by watching how many Bonus Points you accumulate in a 90 day period. If you earn 12 Bonus Points in a 90 day period, you will meet the requirements for a Silver Card.

What do I have to do to get a gold card?

The requirements for earning a Gold Card are based on play, and these requirements vary by game type. If you exclusively play slots, you can also estimate your progress towards Gold Card status by watching how many Bonus Points you accumulate in a 90 day period. If you earn 77 Bonus Points in a 90 day period, you will meet the requirements for a Gold Card.

How long will my status card be valid?

Your Winners Circle card will be valid for one year from the date of issue, and during that time you will be eligible for all the status benefits associated with that card type. If, during that period, you become eligible for an upgrade to a higher status level, you will be issued with a new card that will be valid for 24 months.

What can I do with my bonus points?

Once you have accumulated Bonus Points, you can redeem your points at slot machines to purchase machine credits at most Peermont casinos, you can redeem them for cash at the Cash Desk, or use them to buy discounted merchandise.

Why is my ID required for all transactions?

To protect you and your Bonus Points, casino management requires proof of ID for every card transaction. This includes any form of identification that is accepted by the South African government: ID book, driver's license or Passport. This does not include international driver's licenses or any firearm license.

What happens if my card is lost or stolen?

If your card is lost or stolen, please report it to the Winners Circle Desk immediately. You will then be issued with a new card. Your new card will have the same status level and expiry date as the previous one. Found cards must be handed in at the Winners Circle Desk.